# Influence of Communication on Client Satisfaction in Information System Projects: A Quantitative Field Study

> Communication practice is a lever for client satisfaction that project managers control directly.

- Venue: IRWITPM 2015 (2015)
- Transfer: Communication practice is a lever for client satisfaction that project managers control directly.
- Contribution: My role: first and corresponding author. Led all stages of the study.
- Authors: Diegmann, P., Basten, D., Pankratz, O.

## Study

A quantitative field study of client satisfaction in information system projects. The conference version of the study received the IRWITPM 2015 Best Paper Award.

## Why it matters in practice

Client satisfaction depends on communication routines that project managers can set deliberately.