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Phil Diegmann
Research

IRWITPM 2015 · 2015

Influence of Communication on Client Satisfaction in Information System Projects: A Quantitative Field Study

Best Paper Award

Diegmann, P., Basten, D., Pankratz, O.

Communication practice is a lever for client satisfaction that project managers control directly.

My role: first and corresponding author. Led all stages of the study.

Study

A quantitative field study of client satisfaction in information system projects. The conference version of the study received the IRWITPM 2015 Best Paper Award.

Why it matters in practice

Client satisfaction depends on communication routines that project managers can set deliberately.